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________ is the marketing department's portion of public relations directed to the firm's customers and prospects in order to build awareness and positive attitudes about its brands.


A) Marketing public relations
B) Sales promotion
C) Event marketing
D) All of the above

E) None of the above
F) A) and B)

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Although content marketing is beginning to emerge online, its main strengths are still found in offline vehicles.

A) True
B) False

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If you are carrying communication messages from your organization to internet users on channels that are owned by your company, you are utilizing owned media.

A) True
B) False

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What is viral marketing? Give an example of a time when you were a part of viral marketing on the internet.

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-Viral marketing is an attempt...

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Public relations involves building good relations with the company's various publics by obtaining favorable publicity and building up a good corporate image.

A) True
B) False

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Online advertisers typically want to know a measure of a website's ________, which is the number of times an ad would be displayed on a user's page.


A) impressions
B) hits
C) efficiencies
D) score matrix

E) B) and C)
F) B) and D)

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Search engines are a key means of attracting traffic to a website. List and define two tactics used in search engine marketing (SEM).

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-Keyword advertising or paid s...

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Which is most true of e-mail as a content marketing tool?


A) It remains the most important communication technique for building customer relationships.
B) Marketers analyze its activity on a database.
C) RSS feeds, blogs, and social networking are replacing e-mail.
D) Although it is reliable, responses from recipients are delayed.

E) A) and B)
F) None of the above

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How do e-marketers measure efficiency of marketing campaigns on the internet?

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-Cost per Thousand CPM
-Impressions
-Cos...

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Which of the following is not an advantage of email over direct mail?


A) no postage or printing charges
B) convenience
C) spam
D) all of the above are advantages of email

E) A) and B)
F) A) and C)

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A major difficulty now facing marketers is ________.


A) that consumers now largely prefer online purchases
B) dealing with more empowered consumers, who are often irate
C) how define marketing in the face of integration efforts.
D) how to retain control over brand images in light of the social media

E) None of the above
F) B) and D)

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The traditional "think, feel, do" hierarchy of effects model guides marketer's selection and evaluation of marketing communication tools for use on the internet.

A) True
B) False

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________ is a cross-functional process for planning, executing, and monitoring brand communications designed to profitably acquire, retain, and grow customers.


A) Integrated marketing communication (IMC)
B) The hierarchy of effects
C) Brand advertising
D) Wireless advertising

E) A) and B)
F) B) and C)

Correct Answer

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When companies create online spaces for consumers, prospects and customers to discuss topics of interest, they are creating ________.


A) owned media
B) paid media
C) earned media
D) social media

E) A) and D)
F) B) and C)

Correct Answer

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